EZMailer.net - FAQ, Frequently
Asked Questions
Payments and use of scripts:
Setting up the scripts:
Running the script:
Customization and installation:
Common Errors:
Other Questions:
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Galleryscript.net FGA -
Frequently given answers
Payments and use of scripts:
Are the free
scripts free for any use?
Yes, the free version is free to
use for commercial and non-commercial use. You may not sell
the scripts or give them away to anybody else or use them or any
part of them in another script that you distribute.
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Do
I have to buy the XTra range for every website I use them on?
No! Once you have purchased the
script you may use it in any website you build. Whether you
make one website or 10, the cost is the same to you. You may
not sell the scripts or send them by email to anybody, let alone
post it or parts of it on forums, etc...
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When I buy
the XTra script how do I get it ?
The payment system will reroute you
to a download location the moment your payment is succesful.
So you can have the script in about 30 seconds... no longer than
that.
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I
paid for the script but I did not get it !
Some pop-up blockers and firewalls can cause the automatic scripts
download to fail. Paypal might make this a little more clear on
their site. However, if this happens, just use the contact form on
this site and let me know the mail address you used for the purchase
and I will send you the scripts asap (allow us 1 business day to get
back to you - most of the times we will react earlier).
How
do I know that we can trust EZMailer.net ?
You should always be careful
online. Never give your credit card details to anybody by
email or using a website you don't trust. PayPal is an independent
payment system and I will never see your credit card details.
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Can I test
the scripts before I buy them ?
Yes, the basic script is free to
download, try and use, in most cases visitors don't need to buy the
XTra script as the basic range is full of great features.
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I want to
complain or comment, what can I do ?
Use the contact button and tell me the problem.
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My
website is a charity site, can I have the XTra range for free ?
Yes, I allow many charity websites
use the XTra range of scripts for free. Use the contact button to
tell us more about your site.
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How do I
get an upgrade to the XTra script ?
Minor enhancement updates and bug fix releases can be acquired
freely. A small payment will be asked for major upgrades.
When updates become available, you will be notified by mail to the
mail address you used when purchasing the XTra version.
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Can I BETA test the
scripts ?
I get a lot of requests to BETA test the scripts. If you think you
have what it takes to be a BETA tester then you must have the
current version of the script running (free or XTra) on your website
and have a good understanding of the features.
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It's not working, why ?
Check your file and directory
permissions. Improper permissions is the most common cause of
errors. Be sure you uploaded the files in ASCII mode. Make sure that
the settings you entered in the configuration section are exactly
correct, download the tester.cgi
script to check your path to perl the path to the files and URL
details. Check with your hosting company as most have a page with
CGI information. See the instructions, help forum and this page for
more tips and advice on how to find and fix problems.
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It's still not working,
why?
99% of the time the answer is in
the instructions or on this page. If you are really sure you have
read them both then post your problem in our help forum where you
can ask other users of the scripts questions about setting them up.
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How do I
find the path and URL for my site?
Your hosting company can tell you.
However there's a
free script to help you find out the correct information called
tester.cgi
I don't know where
to start, help!
You will easily set it up just by
following the instructions for the script found on this site. Post
any questions you like in the help forum.
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What do I edit the
script with?
Use a text only editor like
Notepad++. Never use text processors like word, etc...
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I
don't understand the difference between a Path and a URL
A URL is the web address used so
the URL to our website is http://www.ezmailer.net/ please note the
last slash on the end.
The path is like the path on your PC to a file. On a UNIX
(most internet servers) it would look like this:
/home/vhosts/youraccount/cgi-bin/gallery.txt . If you do not
know yours download our
tester.cgi script and run this in the directory you will be
using, it will tell your the path and URL.
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What do I use to
upload my scripts ?
Any FTP software will do to upload
your scripts. The file must NOT be uploaded as binary. it simply
will not work if you do. Check that your FTP client uploads .PL
files as ASCII. I use software from Cute FTP to upload filles.
http://www.cuteftp.com/
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What is
CHMOD and what settings do I need?
Once uploaded you will need to
CHMOD the script and all the files so they can read and write on
your server. Do this using your FTP client, right click on the files
and select "properties" or "permissions"
(depending on your FTP client) and set the scripts permissions to
755. On servers where the files are in an non-public directory you
will need to set them to 777. If you are unsure ask your hosting
company.
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What is the full
path with NetFirms ?
$whatever =
"$ENV{'DOCUMENT_ROOT'}/www/directory/"; or for the cgi-bin
$whatever = "$ENV{'DOCUMENT_ROOT'}/cgi-bin/";
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When I run
the script it just opens it, why?
On some servers you need to change
file.pl to file.cgi also check the CHMOD of the files and the
directory. Ask your host if you can run scripts in that directory.
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Can you
make a special script for my website?
Yes, just send your project details
using the contact button and we will contact you with a feasibility
and effort estimate.
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I am
stuck, can you install the script for me?
Yes, for a small fee I can get the
script running on your server for you. Most projects don't take
long.
My
UNIX hosting requires UNIX format scripts, how do I do that?
The scripts are provided in Windows
format, this is fine to edit with Notepad and will run on most UNIX
servers. Some servers require strict UNIX format however. Download a
text editor like NOTEPAD++
and then save the script in UNIX format.
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What
is "Error 404 File can not be found" ?
The URL address you put in your
browser is wrong. Check the web site address and the folder name,
finally the script name. Remember this is case SenEsitIve. An
occasional, if rare error, is if you have created a cgi-bin of your
own in your web space however the server may ignore this and use
it's own cgi-bin you have not got access to.
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What
is "Error 500 Internal Server Error" ?
The Path to Perl or CHMOD of your
file or directory may be wrong. Try CHMOD all the files and
directory again. Your server may not like the CHMOD setting ask you
host what you should be using. Check you did not open the script
with anything other than notepad. Check your log to find out more.
Also try putting the code below directly after your Path to Perl
this will stop and report the script error in more detail.
#!/usr/bin/perl
use CGI::Carp qw(fatalsToBrowser);
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What
is "Error Premature end of script headers" ?
The CHMOD of your file or directory
may be wrong. Try CHMOD all the files and directory again. Check you
did not open the script with anything other than notepad.
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The script
just opens so I can see the code
Some servers do not like .pl try
changing it to .cgi and some servers don't like .cgi so try .pl
Remember to CHMOD the file again!
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I keep
uploading the file but get the same error
Some servers and FTP software can
keep a copy of the file before the edit you have made, so delete the
file on your server, disconnect from the internet, and restart your
computer.
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I get the
error "Can't open file"
The file has been found on the
server, but the script has not got permission to open it. Check you
CHMOD on all the directories and files.
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I get the
error "Can't create file"
The script is trying to make a new
database file but has not got permission to do so. Check you CHMOD
on all the directories and files. If you have uploaded a database
already, the the path is wrong that is why the script has decided to
make the file for you.
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I
have an idea to improve the script, will you add it?
Yes, if I think others will want it
we will add the feature and you will get a free copy of the script
with the feature in it.
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I have a
question that should be on this page!
Okay, post it on the help forum and
we can have a look.
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Why can I not email
you for help?
I want you to post your questions
in the help forum so everybody can see the answer to the question.
You may find your answer already in the forum. I check and answer
all questions in the help forum before I read the emails, so it's
also quicker.
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Will the
scripts work in both Netscape/Mozilla and IE?
Yes. The scripts basically just
print out HTML for any browser
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Can I get a
copy of the Help Forum script?
It's available from http://www.forumscript.net
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